416.398.7113 or 1.888.365.0206 390 Canarctic Dr. Toronto, Canada M3J 2V3

Returns and Exchanges

 
All returns must be arranged with HMM Distributors within 10 business days of delivery and receipt.
 
A Return & Exchange Form (click here) must accompany all items being returned and/or exchanged.
 
All returnable items must be in their original packaging, and in new condition. We are unable to accept returns where the packaging has been opened.
 
Refunds or Credits will only be issued by HMM Distributors after all returned contents have been inspected.  If we are unable to accept the return because the packaging has been opened, and we need to re-ship the order back to you, a $25.00 delivery fee will apply.
 
CUSTOM ORDERS
 
All Custom Orders are considered “Final Sale” and not eligible for return or exchange.
 
SPECIAL ORDERS
 
Items purchased through a Special Order may qualify for return or exchange at the discretion of HMM Distributors. If there is a problem with an item you purchased through a special order, please call our office to discuss how to proceed.
 
RE-STOCKING FEE
 
A Re-Stocking Fee of 20% of the total cost of the item may apply. If a fee is applicable, our staff will advise you when you call to discuss returning the item.